(800) 995-2357

Frequently Asked Questions (FAQ)

Q: What is the Star Club?

A: The Star Club is a collector program available through Barker Animation which allows for the following benefits:

-The Star Club Discount*

-Insider Information On New Releases

-Exclusive Star Club Member Promotions And Events

-Advance Notice On All Special Events

To join Barker Animation’s Star Club, please click here.

*Exact terms and conditions of the discounts are determined by contractual obligations with the production studio in question and Star Club Membership standing. (The Art of Dr. Seuss does NOT apply.) Please contact a gallery associate for additional details.

 

Q: How do I obtain a price for and/or acquire an item not currently available for online purchase?

A: Multiple options are available:

Call or email our Connecticut Gallery (1-800-995-2357 or gallery@barkeranimation.com) to speak to a member of our knowledgeable sales staff.

or

Utilize the “Request a Quote” button on any individual item page.

or

Visit a Barker Animation Art Gallery in person.  For a list of our locations, click here.

All phone and email inquiries are answered during regular business hours – Monday through Saturday, 10:00 am through 5:30 pm (EST).

 

Q: What payment options are available for phone orders?

A: Our gallery accepts the following methods of payment:

Credit Card (Visa, MasterCard, American Express, and Discover)

Personal Check

Money Order

Cash

PayPal*

*Certain restrictions apply.  Please discuss with your salesperson at the time of inquiry.

 

Q: Do you offer layaway for art purchases?

A: Yes, Barker Animation is happy to offer interest-free layaway programs for our customers’ convenience!  A minimum 25% deposit* is required to start the layaway and secure the artwork on the customer’s behalf.  The remaining balance must be paid-in-full within twelve calendar months of the initial deposit.  There are two types of payment plans available – the “Automatic Payment Plan” and the “Pay-As-You-Go Plan”.  All first-time customers are required to utilize the “Automatic Payment Plan” for their initial layaway purchase(s).  For further information about our layaway program, please speak to a member of our sales staff.

*Deposits are non-refundable or transferable.

 

Q: What shipping options do you offer?

A: Available shipping services are determined by the delivery address in question.  For items being delivered to a location within the continental United States, rates are automatically quoted for ground service delivery (UPS Ground or FedEx Home Delivery).  For expedited shipping and/or addresses located outside of the continental United States, please contact a member of our sales staff for pricing and availability.

 

Q: Do you purchase from the secondary market?

A: Barker Animation does not purchase from the secondary market, nor do we sell on consignment.  All of the artwork offered at Barker Animation comes DIRECTLY from the production studio in question.

 

Q: Do you appraise artwork?

A: Barker Animation only appraises artwork that has been purchased directly from one of our Galleries.  If interested in obtaining an appraisal for artwork that has been purchased from Barker Animation, please email the following information to gallery@barkeranimation.com.  Provided data will be directly compared to Barker Animation’s sales records for accuracy and any discrepancies will be addressed prior to issuance of the final appraisal.

- Requestor’s First and Last Name

- Requestor’s Email Address and Phone Number

- Purchaser’s First and Last Name (If Different)

- A List of Title(s) and Applicable Edition Numbers(s) Of The Artwork Needing Appraisal

- Type of Appraisal Needed (Emailed PDF or Mailed Hard-Copy)

 

Q: What is your return policy?

A: Items that are paid-in-full at the time of purchase are subject to the following:

In-Stock Artwork*

A request to return the artwork must be received within two business days of (a) pick-up or (b) delivery.  If the item is returned in perfect condition, Barker Animation will either: (a) issue a refund, (b) issue a store credit or (c) permit an exchange.  All shipping costs are the sole responsibility of the customer.

Special Orders*

Returns or exchanges are not permitted for that has been ordered specifically for your purchase. This includes pre-orders, drop-ships, custom framed pieces, back-orders, and all other items not in-stock at our Galleries at the time of your purchase.

*Not applicable on artwork purchased via layaway.